Frequently Asked Questions
Q: I'm a North Carolina small business (or group, school, charity, ...). Are there any costs or minimums involved with being part of HereToStayNC.com?
Zero Inventory ~ Zero Up Front Costs ~ Zero Risk ~ No Minimums ~ Nothing To Buy!
Q: Does all the money raised stay here in NC, supporting our NC Small Businesses?
A: Our goal is to help as many NC Small Businesses as possible, from the mountains to the coast - bars, restaurants, bands, artists, charities, boutiques, ...
We also know that some of our small businesses also support charities and causes that not only help those in need within the Old North State's border, but also on a regional and national scale.
One thing we try to do is use work with NC based printers and fulfillment centers wherever possible.
Q: How Much money goes back to each NC Small Business?
A: That varies. We have a fixed production cost for all of our products, with a minimum Suggested Retail Price (SRP).
All money over and above goes directly back to our NC based/affiliated partner, and they can then use it however they see fit.
Q: When do businesses get their money - when are funds paid out?
A: Currently, we process all Sales Reports by the 5th of each month, and disperse/pay out money earned/raised which is normally credited within 2 - 5 business days after that, depending on the financial institution.
So basically, all money is calculated, sent and received within 7 - 10 business days after the end of the month.
We can work with you if you need to make other arrangements, just let us know.
Q: How do the small businesses get there money?
A: We prefer to use EFT's, either through PayPal, Venmo or direct bank-to-bank transfer. We can also issue a certified or cashier's check and mail it directly to the business or business owner. Please note, the processing time is the same, and there a processing charge, which is subtracted from the amount earned.
Q: How long does it take to get to get my order?
A: Orders are processed daily, and enter production the following day. Normal production time is 3 - 5 business days, and first class shipping is added to that.
With the current Covid-19 situation, we sometimes run a few days longer due to supply chain issues and product availability from our suppliers.
Regardless, you'll be notified by email with an order confirmation, as well as when your order is processed and ships. Tracking numbers will be provided by email as too.
Q: Why are there different price points for tees?
A: We have a Suggested Retail Price (SRP) that we recommend, but there are two reasons.
First, we offer a variety of tees, from basic to fashion, in sizes from small up through 4 XL (larger options available, just drop us an email) depending on brand. There are obviously different price points based on that.
Second, the final SRP is set by the business or group, based on what their goals are.
Also sizes XXL and up have a size up-charge: more material = slightly higher price.
Q: How are the items printed, traditional screen printing?
A: Our first choice is to use the latest in digital Direct To Garment (DTG) technology to print our apparel. This gives us the ability to offer full color, digital imprints on a wide variety of items, with no minimums and no set up fees. We also use traditional screen printing and soft feel vinyl if the item requires it.
For our coffee mugs and other items, we use digital sublimation printing technology, again giving awesome, vibrant, full color prints that last.
For embroidery, we utilize a 15 head (color) embroidery machine, offering a wide array of colors to bring the designs to life.
Our goal is to provide the best decorated items with the most vibrant colors that last long time.
Q: How do I care for - wash and dry - my DTG printed items.
You can dee our complete washing instructions here. But in a nutshell, it's pretty easy:
- Wash inside out in cold water
- No chlorine bleach
- Tumble dry, inside out, on low heat (hang drying is the best option)
- If you must iron, iron with a cool iron, inside out.
Q: If I have an issue with my order, am I able to return or exchange my purchase?
A: Depending on the reason, absolutely! For complete details on returning and refunds, please see our Return Policy.